return policy.
Kona Koral Returns Policy
At Kona Koral, we are committed to ensuring our customers are satisfied with their purchases. Please review our returns policy below:
Exchanges and Faulty Products
Exchanges: We offer exchanges only, unless the product is faulty. If you would like to exchange an item, please contact our customer service team within 14 days of receiving your order.
Faulty Products: If you receive a faulty product, please notify us immediately. We will arrange for a replacement or a refund, depending on your preference.
Conditions for Exchange
Items must be returned within 30 days of receipt.
Products must be in their original condition, unused, and with all tags and packaging intact.
We do not accept exchanges on sale items or custom orders unless they are faulty.
Return Process
Contact Us: Email our customer service team at contact.konakoral@gmail.com to initiate your exchange or return for a faulty item.
Return Authorization: You will receive a return authorization number and instructions on how to return your item.
Shipping the Return: Ship the item back to us using the provided instructions. Please ensure the item is securely packaged to avoid damage during transit.
Refund and Exchange Dispatch
Refunds: Refunds for faulty items will be processed once the return is received and inspected.
Exchange Dispatch: Exchange items will be dispatched once we have received and inspected the returned item.
Important Notes
Customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service for returns, as we cannot be responsible for items lost in transit.
Refunds and exchanges will not be processed until the returned item is received by us.
UK Law Compliance
This policy complies with UK consumer protection laws, which grant you the right to a refund, repair, or replacement if goods are faulty or not as described.
If you have any questions regarding our returns policy, please contact our customer service team. Thank you for shopping with Kona Koral.